Refund policy

Last updated: October 23, 2026

The LEVIESA Love It Guarantee

Trying our relief cream for the first time? If you don't love it, we'll refund it — even if it's opened. The guarantee applies to your first purchase of The Relief Cream (4 oz or 1 oz), one unit per customer, within 30 days of delivery. There is no need to send it back: just email info@leviesa.com with your order number and our team will take care of the rest. The guarantee applies to creams only, not to devices or kits.

Returns

You may return most items within 30 days of delivery. The LED Mask can be returned within 60 days of delivery.

Creams and topicals. Because these are applied to the skin, we can only accept returns that are unopened, unused and with the original seal intact, except under the Love It Guarantee above. This is a health and safety requirement, not a preference.
Devices and kits. The LED Mask is returnable within 60 days, and the Massage Gun and The Travel Recovery System within 30 days, in their original packaging with all accessories, cables and inserts included.

Items returned without their original packaging, or with missing accessories, may be refused or subject to a partial refund.

How to start a return

Email info@leviesa.com with your order number and what you would like to return.
We reply within one business day with a return authorization and the return address. Please do not ship anything back before you receive it.
Pack the item securely and send it with a tracked service. We recommend keeping the tracking number until your refund is issued.

Return shipping

Return shipping is paid by the customer, except when the item arrived damaged, defective or incorrect. In those cases we cover it entirely.

Refunds

Once we receive and inspect your return, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a few additional days to post it.

Original shipping charges are not refunded unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Email info@leviesa.com within 7 days of delivery with your order number and photographs of the item and its packaging. We will replace it or refund you in full, including all shipping costs, at no cost to you.

Pre-orders

You may cancel a pre-order at any time before it ships for a full refund. Email us with your order number.

If we are unable to ship within the window stated on the product page, we will email you before that date and you may cancel for a full refund.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.

Items we cannot accept

Opened or used topical products, except under the Love It Guarantee.
Items returned after their return window (30 days after delivery, or 60 days for the LED Mask).
Items returned without a return authorization.
Gift cards.