Shipping policy

Last updated: October 23, 2026

Where we ship

We currently ship within the United States only, including Alaska, Hawaii and U.S. territories. We do not ship internationally at this time.

Processing time

In-stock orders placed before 2:00 PM ET on a business day leave Miami within one business day. Orders placed after that time, on weekends, or on federal holidays are processed the following business day.

Shipping rates and delivery

Complimentary standard shipping on all orders of $75 or more. Typically 3 to 5 business days after dispatch.
Express. Calculated at checkout. Typically 1 to 2 business days after dispatch.

Delivery estimates are provided by the carrier and count from the day the package is dispatched, not the day the order is placed.

Pre-orders

Items marked as pre-order ship by the date shown on each product page. Your payment method is charged when you place the order, which reserves your unit from the production run.

We email tracking the day your order leaves Miami. If we are unable to ship within the stated window, we will email you before that date and you may cancel for a full refund.

If your order contains both in-stock and pre-order items, the whole order ships together once the pre-order item is ready. If you would prefer the in-stock item sent first, email us and we will split the order at no extra cost.

Tracking

A tracking number is emailed to you as soon as the shipping label is created. Please allow up to 24 hours for the carrier to register the first scan.

Delays

Once a package is handed to the carrier, delivery is in their control. We are not responsible for delays caused by weather, carrier backlog or other events outside our control, but we will always help you resolve them.

Lost or missing packages

If your tracking has not updated for 7 business days, or your package is marked delivered and you do not have it, email info@leviesa.com and we will open a claim with the carrier on your behalf.

Damaged packages

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the packaging. We will replace it or refund you in full, including shipping, at no cost to you.

Address accuracy

Please check your shipping address carefully before completing checkout. We cannot reroute a package once it has been dispatched. If you notice an error, email us immediately and we will correct it if the order has not yet shipped. Packages returned to us as undeliverable because of an incorrect address are refunded less the original shipping cost.